POSITION OVERVIEW

At the core of store activity, our Customer Service Assistant will have a passion for delivering amazing customer service whilst also driving high sales results. Key traits include having amazing people and selling skills, a keen eye for ensuring merchandise is on the floor in an organised fashion, keeping the floor stocked-up flawlessly and providing super smooth transactions at the register.

DUTIES AND RESPONSIBILITIES

Duties may include but are not limited to:

• Adheres to all standard operating procedures and policies
• Responsible for cash handling procedures
• Responsible for all communications applicable to their assigned area
• Assists in merchandising procedures
• Responsible for maintaining assigned area
• Delivers exceptional customer service through personal contact with customers
• Receiving Deliveries and management of invoicing/paperwork
• Checking off stock to invoice
• Stocking Shelves and Displays
• Performs store maintenance including but not limited to taking out garbage, cleaning, maintaining stock room
• Strong culture of safety at all times including the correct use of carton cutter, ladders & trolleys

This position is to be across all operational aspects of the Business. Additional responsibilities will be determined by the Store Manager, as dictated by store needs

ESSENTIAL JOB FUNCTIONS

• Stand entire shift
• Frequently operate cash register
• Frequently move merchandise weighing up to 10kg and up to a height of 1.5-3m
• Frequently ascend/descend ladders in order to retrieve and put away stock
• Frequent use of stock trolleys, pallet jacks for the moving of stock
• Frequently position self to kneel, bend and stoop, including in stock room and on the sales floor
• Frequently communicate and exchange information with customers and staff on telephone and face-to-face in the store. Must be able to exchange accurate information in these situations

QUALIFICATION AND WORK SKILL REQUIREMENTS

• Recent relevant work experience
• Demonstrated understanding and willingness to provide excellence in customer service
• Ability to multi-task
• Creative thinking
• Cash handling experience including balancing of cash register
• Solid numeracy skills

PERSONAL ATTRIBUTES
High presentation, professionalism, excellent communication skills with an extrovert persona, customer service focus, understanding of retail best practice, enthusiasm to work within a team environment and the enjoyment of connecting with people.